Before you start making a claim, there are a few things you should know.

  • If you’re claiming for more than one flight, please fill out a separate application for each flight.
  • You can claim on behalf of other people from your booking. All they need to do is agree to you receiving any compensation they may be eligible for. If you’re claiming for anyone under 18, you’ll need to confirm that you’re either their parent or legal guardian. The relevant forms are provided in the ‘Claim for others’ section.  
  • If you don’t have access to a scanner, you can still fill out this online application then post any other forms to us separately. You’ll find our address in ‘The legal bit’ section.
  • It takes about 10-15 minutes to complete this form. Have your flight information, booking reference and contact details to hand as you can’t save your application and return to it later.
  • Once you’ve submitted your claim, we’ll send you a reference number. Keep it safe because you could be asked for it again.
  • Under the UK Limitation Act, if it’s been more than six years since the scheduled arrival date of the flight you’re claiming for, you won’t be able to make a claim.
  • If your flight was operated by Delta Air Lines® or one of our codeshare partners, please make your claim with that airline, not us.

My flight was:


Your flight must’ve landed more than 3 hours later than scheduled to be classed as delayed. If the delay was caused by extraordinary circumstances, we’re sorry but you won’t be able to make a claim.


To claim for a cancelled flight, your flight must’ve been cancelled less than 14 days before it was due to depart. If the flight was cancelled due to extraordinary circumstances, we’re sorry but you won’t be able to make a claim.


How we use the information you give us


By giving us your details, you’re agreeing that Virgin Atlantic can process your Personal and Sensitive Personal Data. We’ll store your information securely and will use it to confirm who you are, to communicate with you and to personalise your future experiences with us. For more information, please refer to our Privacy Policy.

If you’re claiming on behalf of other adults, they’ll have to agree for you to receive any compensation they may be eligible for. If you’re claiming for anyone under 18, you’ll need to confirm that you’re either their parent or legal guardian.

To do either of these things, download the right form here.

EU Claims Form for OVER 18s Click here for PDF (105KB)
EU Claims Form for UNDER 18s Click here for PDF (105KB)

Once the forms have been filled out, scan and upload them to this application. Or if you don’t have a scanner, you can post them to us. Because we can’t process your claim until we’ve received all the necessary documents, it might be quicker to ask the adults you’re claiming on behalf of to submit their own claim.

Please select one of the following options* (required information)

Voucher

If you’re eligible for compensation, we can give you a voucher to spend with Virgin Atlantic or Virgin Holidays. Depending on how much compensation you’re owed, the voucher will be worth £250, £300 or £600. The value of the vouchers is greater than statutory EU compensation so it could work out better for you to choose vouchers over a bank transfer. If you choose to be paid in vouchers, we’ll contact you via email then send your vouchers in the post 14 – 21 days later.

Voucher terms and conditions

Vouchers may be used towards:

  • A future flight operated by Virgin Atlantic Airways Ltd that’s been booked directly with our contact centre.
  • A future Virgin Holidays holiday that departs from the UK and that’s featured in a Virgin Holidays brochure. You’ll need to book the holiday through the Virgin Holidays contact centre.

Unfortunately, we can’t replace lost or stolen vouchers.

If you use your voucher to book a flight, the scheduled date of arrival must be less than 18 months from the date stamped on the front of the voucher. If you put your voucher towards a holiday, the last day of your trip must be less than 18 months from the date stamped on the front of the voucher.

Accept the Virgin Atlantic vouchers terms and conditions

Bank Transfer

If you’re eligible for compensation, we’ll email you with instructions on how to securely give us your bank details. Once you’ve given us your details, we’ll transfer the money within 14 – 21 days.

Any compensation you’re owed will be paid in the currency of the country where your bank is located.*

*There are some exceptions to this rule but we'll get in touch to make alternative arrangements if the exceptions apply to you.

Attach your completed and scanned consent form here

Attach File

If you’re sending your forms in the post, please send them to:

Virgin Atlantic Customer Relations
The Base
Fleming Way
Crawley
RH10 9LX

Just so you know – we won’t be able to process your claim until we’ve received all the necessary information and documents.

We’ll let you know how we’re getting on with your claim within 21 days of receiving it.

Before you submit your claim, please confirm that you agree to the following.

Please type what you see in the box to help us keep things safe and secure.