If you’re eligible for compensation, we can give you a voucher to spend with Virgin Atlantic or Virgin Holidays. Depending on how much compensation you’re owed, the voucher will be worth £250, £300 or £600. The value of the vouchers is greater than statutory EU compensation so it could work out better for you to choose vouchers over a bank transfer. If you choose to be paid in vouchers, we’ll contact you via email then send your vouchers in the post 14 – 21 days later.
Voucher terms and conditions
Vouchers may be used towards:
- A future flight operated by Virgin Atlantic Airways Ltd that’s been booked directly with our contact centre.
- A future Virgin Holidays holiday that departs from the UK and that’s featured in a Virgin Holidays brochure. You’ll need to book the holiday through the Virgin Holidays contact centre.
Unfortunately, we can’t replace lost or stolen vouchers.
If you use your voucher to book a flight, the scheduled date of arrival must be less than 18 months from the date stamped on the front of the voucher. If you put your voucher towards a holiday, the last day of your trip must be less than 18 months from the date stamped on the front of the voucher.
Accept the Virgin Atlantic vouchers terms and conditions