Your flight must’ve landed more than 3 hours later than scheduled to be classed as delayed. If the delay was caused by extraordinary circumstances, we’re sorry but you won’t be able to make a claim.

To claim for a cancelled flight, your flight must’ve been cancelled less than 14 days before it was due to depart. If the flight was cancelled due to extraordinary circumstances, we’re sorry but you won’t be able to make a claim.

Before you submit your claim, please confirm that you are aware that you may submit a claim to us on behalf of other passengers who are named on the same booking as you and who travelled with you *

Before you submit your claim, please confirm you have added all the passengers you are claiming compensation for *

Before you submit your claim, please confirm you are aware that any claims made on behalf of other passengers, those passengers are no longer able to make a separate claim *

Before you submit your claim, please confirm you are aware that compensation will only be paid for full fare paying passengers *

Please confirm you certify that the information you have provided is accurate and not misleading *

Please confirm that you have permission to complete this form on behalf of the other passengers listed and/or you are the parent or legal guardian of anyone under the age of 18 *

Please confirm you agree that third parties who act for us in relation to the processing of claims may access the information *

Please confirm that you acknowledge that we collect and use the information provided in accordance with the terms of our Privacy Policy *